Resource Center

Hello, welcome back to our Friday blog series on employee engagement. Last week we discussed the meaning of employee engagement and today we will continue on in our series to review what the statistics indicate about employee engagement in the workplace. After reviewing the latest research studies on employee engagement from some of the world’s... read more

From working with thousands of small business customers, we know the challenges that hiring presents. One of the crucial steps in the hiring process of course is writing your job description — the most important thing in attracting a potential star candidate to apply to your organization in the first place. In order to attract... read more

From working with thousands of small business customers, we know the challenges that hiring presents. One of the crucial steps in the hiring process of course is checking your candidate’s references. You want to ensure that the candidate really is as capable and wonderful as they make themselves out to be. In order to attract... read more

From working with thousands of small business customers, we know the challenges that hiring presents. One of the crucial steps in the hiring process of course is the interview, where you get to meet that potential star candidate in person and see what they’re all about. In order to determine whether your candidate is the... read more

Hello, today we are starting a new blog series on employee engagement. To get started, our first post in the series will begin by defining employee engagement — exactly what it is and why it is important for your organization. You may have heard the term “employee engagement” floating around; it has become the human... read more

Employee productivity is largely dependent on an organization’s culture and value system. The factors that might affect your employees’ motivation levels in one setting may be very different from those in another. Therefore, it takes a thorough analysis of a company’s internal workings to understand what might influence the productivity of its employees. However, there... read more

Some call it the silent killer; it creeps around the office zapping energy and motivation from even the best employees. It’s boredom, and if you don’t think that it is a problem for your organization, then you might want to think again. Boredom is a common side effect of our modern workplace and it’s an... read more

Finding a quality call center rep for your organization requires a job description that can capture the attention of professionals. Customer service is at the heart of call center reps — they are talented individuals who can clearly communicate with callers and provide assistance that produces customer satisfaction. From software troubleshooting to growing a Japanese... read more

Welcome back to our blog series on performance management. We hope that you’re finding it helpful and informative for your organization. Today’s topic is: how workplace positivity can lessen misconduct and ultimately improve performance. Images of the sterile, grey buildings filled with little partitioned cubicles and serious worker bees dressed in black and grey suits... read more